Objective

Help your organization understand where digital friction is affecting focus, well-being, collaboration, and productivity. This diagnostic maps screen-related distractions, cyberloafing, interruptions, communication overload, meeting load, context switching, and after-hours spillover, then turns the findings into a clear report and practical recommendations.

The goal is not to monitor employees or point fingers. The goal is to identify patterns at the team or organizational level so leaders and teams can make better decisions, reduce unnecessary digital noise, and create healthier ways of working.

Who it is for

• Organizations looking for clear evidence to reduce digital friction, interruptions, meeting overload, context switching, and fatigue associated with digital device use.
• Executives, HR leaders, managers, and operations teams who want a practical baseline, prioritized recommendations, and a path toward measurable improvement.
• Teams experiencing digital fatigue, unclear communication norms, after-hours spillover, reduced focus time, or too many competing channels.
• Organizations that want privacy-safe, team-level insights rather than individual monitoring.

Scope and measures

Depending on the agreed scope and selected methods, the diagnostic may examine the following areas:

• Screen exposure and work context: estimated daily screen time, the number and types of devices used, multi-screen environments, access to personal devices, work-related versus personal activities, and differences between in-person, remote, and hybrid work.
• Personal screen use and cyberloafing: the frequency, timing, self-reported duration, and context of non-work screen use. This may include personal messaging, social media, news, videos, podcasts, personal administration, online shopping, gaming, micro-checks, and personal use during meetings or outside scheduled breaks.
• Triggers and habit patterns: notifications, habit or reflex, fatigue, low energy, stress, boredom, avoidance, procrastination, social cues, waiting periods, between-task transitions, technical delays, and other situations that prompt unplanned screen use.
• Attention, interruptions, and lost time: the frequency and source of interruptions, necessary versus avoidable requests, context switching, loss of task focus, time needed to resume work, fragmented focus blocks, and estimated time lost to micro-checks, interruptions, and attention recovery.
• Work quality, delivery, and team impact: perceived effects on task completion, delays, errors, omissions, rework, information loss, unnecessary follow-ups, productivity, work quality, team tension, and perceptions of fairness.
• Communication, meetings, and coordination: how email, instant messaging, phone calls, meetings, and in-person requests are used; meeting load; response expectations; urgency and escalation practices; information flow; task prioritization; and areas where unclear norms create delays or unnecessary back-and-forth.
• Well-being and digital boundaries: perceived focus, stress, mental load, digital fatigue, screen-related health effects, breaks away from screens, after-hours communication, pressure to respond, work carried into evenings or weekends, recovery, and the ability to disconnect.
• Organizational culture, policies, and readiness for change: the clarity, accessibility, consistency, and perceived fairness of screen-use and communication policies; leadership role modelling; team norms; support for focus time and screen breaks; and employee preferences for training, tools, guidelines, or other forms of support.

Where appropriate, findings may be compared across teams, roles, business units, or work arrangements. Results are combined and reported at the team or organizational level rather than used to monitor individual employees.

What you get

• Written diagnostic report: baseline findings, analysis, key patterns, prioritized recommendations, suggested indicators, and practical next steps.
• Executive readout: a concise presentation for key stakeholders, with time for questions, interpretation, and discussion of next steps.
• Prioritized action plan: clear recommendations that can inform team norms, workshops, policies, communication rules, and future measurement.
• Suggested indicators: privacy-safe team-level measures that can be tracked over time, such as meeting load, interruptions, focus blocks, response expectations, after-hours messaging, rework, or perceived focus.

Pricing

From $7,999 for the standard diagnostic for a single business unit over 2 to 4 weeks. Final investment may vary depending on scope, method depth, access to data sources, number of teams, bilingual needs, customization, and reporting format.

Method options and add-ons

• Quantitative add-on: team-level review of meeting, email, messaging, and workflow patterns, combined with pulse survey analytics and simple time-sampling where appropriate.
• Qualitative add-on: stakeholder interviews, focus groups, workflow walkthroughs, root-cause analysis, and journey highlights to better understand the real experience behind the numbers.
• Mixed-methods bundle: combines quantitative and qualitative insights with a prioritization workshop to align on a 90-day action plan.
• Additional scope: extra business units, larger samples, bilingual delivery in English and French, additional stakeholder groups, or a more detailed executive report.
• Post-measure cycle: a 6 to 8 week follow-up to assess progress, compare before-and-after indicators, and refine recommendations.
• Workshop or consulting connection: option to connect diagnostic findings directly to team workshops, governance work, or a broader digital culture consulting partnership.

Ethics & privacy

Team-level indicators only. No individual surveillance, no employee monitoring, and no collection of personal content. Data handling follows a privacy-safe approach based on minimal collection, transparency, and practical organizational learning.

Next step. Request a detailed scope and book a briefing. We will tailor the methods, timeline, sample size, reporting format, and recommendations to your organization’s context.